Where can I purchase Victors Promise (VP) products & merchandise?
Victors Promise offers a distinguished and sophisticated collection of upscale loungewear, sleepwear, underwear, swimwear and apparel via retails outlets across the United States and through www.victorspromise.com
What payment types do you accept?
We accept payment by credit card only. No Cash on Delivery (COD) or alternate payment methods are available. If you don't have a credit card, remember that any Debit Card or ATM card with the Visa or MasterCard logo is also valid.
What are your best sellers?
You can view our best selling styles and colors on our Wholesale Top Sellers list.
How can I learn more about special offers, special events and more?
You can subscribe to our newsletter and receive the latest updates on new releases, promotional offers, fashion shows, appearances, and much much more in the world of VP. We also try to do as much as possible to take care of our growing community and offer very special friends & family discounts from time to time, please feel free to join our e-mail list.
How can I get VP to come to my city, town, university, special event?
We are always on the hunt to offer Victors Promise at the right place and at the right time. If you are interested in bringing Victors Promise to your neighborhood, campus or special event, please feel free to contact us.
I'm interested in joining the team at Victors Promise, where can I get more information?
Victors Promise is always on the hunt for the creative designers, tenacious sales reps and so much more to help bring Victors Promise to the masses. Check out our careers section to see exactly what positions we are hiring for.
I'd like to offer VP products & merchandise at my retail outlet or website, who do I contact?
We do provide attractive opportunities for dealers and resellers interested in selling VP in stores or online. You can also contact us for more detailed inquiries.
How do I setup a wholesale account?
To become a wholesale customer with Victors Promise, please complete our online account application form. Once approved, you will have access to wholesale pricing and our Online Express Order system.
Wholesale Account Application
If you have an account with us and want to apply for NET 30 terms, please download our credit application and fax the completed and signed form back to us.
Credit Application (PDF)
How do I place a wholesale order?
To submit an order, you need to have a wholesale account with Victors Promise.
Orders can be submitted by phone, fax, or even in one of our showrooms.
In-stock items are shipped same day if ordered before 5pm (PT), Monday through Friday.
Express Order
24 hours
Phone 888.566.7747
Mon - Fri: 8am - 6pm (PT)
Fax 775.588.8040
24 hours
Fax Order Form (PDF)
In Person San Francisco Wholesale Showroom
Mon - Fri: 8:30am - 6pm (PT)
Please contact our customer service to learn about our terms and conditions. Make sure you review them thoroughly before ordering.
Are there minimums?
There are certain minimums for different garments. Please speak with your rep in regards to specific minimum requirements.
Can I place made to order custom colors and sizes?
Yes. Please refer to our Made to Orders page for minimums, lead times, and other details.
When you're ready to place an order, call 888.566.7747 and request the made to order department.
What payments and trade credits are available?
UNITED STATES
Credit Cards: Master Card, Visa, American Express, Discover
UPS COD: Company check (requires pre-approval) or certified check.
Net 30: Open In-House terms by filling out an application. Contact customer service for more details. Credit application required. No cash discount on net terms if paying by credit card.
CANADA
Credit Cards: Master Card, Visa, American Express
Telecheck: Date your cheque with the date your order is placed.
Telecheck 30: Post date your cheque 30 days from the order date.
Net 30: Open terms, with CIT factors, pending approval. Contact customer service for more details. Credit application required.
EUROPE
Credit Cards: Master Card, Visa, American Express, Discover
Net 21: First two orders are delivered on receipt of the payments by cash or credit card. Cheque payments and money transfer are registered with receipt of the amount on the bank account. All follow up orders receive net 21 terms (Hermes) if not adversely noted.
UNITED KINGDOM
Credit Cards: Master Card, Maestro, Visa
Telecheck: Date your cheque with the date your order is placed.
Net 30: Open terms, background check by Credit Safe, pending approval. Contact customer service for more details. Credit application required.
Where is my delivery? Can I track my packages?
If you are a US customer, you can track your delivery on the web site of your shipping provider. You will find all the information you need on your order confirmation. Simply enter the pick up number in the appropriate field.
Please follow the appropriate link to your shipping provider:
We are currently unable to offer tracking for regions outside the US but we are working to offer this service soon. In the meantime, please contact customer service. Please excuse the inconvenience.
What is your return policy?
Altered garments are not returnable. All returns must be accompanied by a return authorization number. Returns for unwanted merchandise are subject to a 25% restock fee with a $5.00 minimum charge. Samples are not returnable. All returns must be sent prepaid at customer’s expense unless prior agreements have been made. Please contact customer service for a return authorization and return address.
I'm interested in opening a VP franchise store, do you provide this opportunity for outside investors?
At this time, we have not launched our retail phase. We are sorry that we cannot offer any franchise opportunities but surely appreciate your interest.
A great way to sell our great products is to manufacture your own line by rebranding our styles. Please contact us for more information.
Have additional questions and/or feedback?
For any issues related to your online purchase, or if you have any questions that can’t be solved by our website, Facebook community, Twitter feed or experienced retail staff, you may contact us or phone 888.566.7747 between 9AM and 5PM PT Monday - Friday.